Dispute Card Transactions

Dispute management on Interlace is essential for addressing cardholder concerns regarding unauthorized or incorrect transactions. The main functions include:

1. Selecting Transactions for Dispute: Cardholders can review their transaction history and select specific transactions they believe are unauthorized or incorrect. This function provides an interface for cardholders to flag these transactions for further investigation.
2. Dispute Process: Once a transaction is selected for dispute, the dispute flow guides the cardholder through the process of submitting a dispute. This includes:
1. Providing Details: Cardholders must provide necessary details such as the reason for the dispute, the amount in question, and any supporting documentation (e.g., receipts, correspondence).
2. Submission: The dispute is submitted into Interlace’s platform, which ensures that all required information is included and properly formatted.
3. Tracking and Updates: Interlace provides a tracking system where cardholders can monitor the status of their dispute. Regular updates are provided to keep the cardholder informed of any progress or required actions.
4. Resolution: Interlace works with the relevant financial institutions and merchants to investigate and resolve the dispute. The resolution process may involve reversing the transaction, issuing a refund, or providing a detailed explanation if the dispute is not upheld.
3. Communication: Throughout the dispute process, Interlace ensures clear and timely dispute updates to effectively communicate with the cardholder. This includes acknowledging receipt of the dispute, providing updates on the investigation, and notification of the final resolution.

By incorporating these detailed steps, Interlace aims to provide a comprehensive and user-friendly dispute management system that ensures cardholders’ concerns are addressed efficiently and effectively.